Shipping policy
Last Updated: April 9, 2026
At Neobay, we understand that when it comes to your cat’s respiratory health, every day counts. That’s why we’ve partnered with professional fulfillment networks across the United States to ensure your order reaches you as quickly and safely as possible.
1. Shipping Rates & Delivery Times
We offer two shipping options for all orders within the United States:
| Shipping Method | Delivery Time (Est.) | Shipping Fee |
| Standard Shipping | 3–5 Business Days | FREE |
| Expedited Shipping | 2–3 Business Days | $4.99 USD |
Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) before they are handed over to the carrier.
Service Area: We currently exclusively ship to addresses within the United States (including Alaska and Hawaii).
2. Fulfillment & Carriers
To ensure maximum efficiency, your order will be shipped from the nearest available warehouse in our U.S. network (utilizing Amazon MCF). This allows us to store Neobay products in professional, climate-controlled centers across the country.
We partner with trusted carriers including USPS, UPS, FedEx, and Amazon Logistics to provide reliable "last-mile" delivery to your doorstep.
Why your package might arrive in an Amazon box: To reduce our carbon footprint and speed up delivery, we utilize a multi-channel fulfillment network. Don't be surprised if your Neobay order arrives in Amazon-branded packaging—it’s just our way of getting it to you faster!
3. Order Tracking
Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a direct link to the carrier’s website.
Please allow 24–48 hours for the tracking information to update once you receive the notification. If you have any trouble tracking your package, please reach out to our team at support@neobaypet.com.
4. Lost or Damaged Packages
Damaged upon arrival: If your Neobay package arrives damaged, please take a photo and contact us at support@neobaypet.com within 48 hours. We will arrange a replacement immediately.
Missing packages: If your tracking says "Delivered" but you haven't received your item, please check with neighbors or your local post office first. If it is still missing after 3 business days, contact our support team.
5. Address Accuracy
Please double-check your shipping address at checkout. Neobay is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact support@neobaypet.com immediately. We can only update the address if the order has not yet been processed.