Frequently Asked Questions

The Neobay chamber is designed to help deliver inhaled medication from a metered dose inhaler (MDI) to your cat more gently and effectively. It creates space for the medication to stay suspended briefly, so your cat can breathe it in more comfortably.

No. The Neobay chamber does not contain medication. It is a delivery aid used together with a veterinarian-prescribed inhaler.

Yes. Neobay is designed to be used with standard metered dose inhalers (MDIs). The inhaler provides the medication, and the chamber helps your cat breathe it in more easily.

Neobay is designed with a universal backpiece that fits most standard metered dose inhalers (MDIs) prescribed by veterinarians for feline respiratory support. Always confirm fit and use with your veterinarian or pharmacist.

We include two mask sizes to help create a comfortable seal for different cats. The Small mask is ideal for kittens and cats under 10 lbs, while the Medium mask fits cats over 10 lbs.

Neobay was designed to solve both the physical and emotional challenges of giving inhaled medication. It features a removable Comfort Feeder, an anti-static chamber, and a visual breath indicator so you can support your cat with more confidence.

The Comfort Feeder is Neobay’s removable treat attachment. You can add a small amount of sticky treat or wet food to help your cat build a positive association with the mask. It is designed to make the routine feel calmer and more cooperative.

Yes. The Comfort Feeder can be used with sticky treats like Churu, wet food, or a small amount of kibble during training. It is removable for cleaning.

First, shake the inhaler and insert it into the back of the chamber. Then gently place the mask over your cat’s nose and mouth, press the inhaler once, and watch the breath indicator as your cat takes the recommended number of breaths. The Comfort Feeder can help make the process calmer and easier.

Neobay includes a visual breath indicator that moves with your cat’s breathing. This helps you confirm that the mask is sealed correctly and that your cat is inhaling through the chamber.

Each kit includes the anti-static chamber, two masks, the removable Comfort Feeder, and step-by-step instructions.

Neobay is made with premium pet-safe materials, including food-grade, BPA-free, and latex-free silicone. The mask is designed to feel soft on sensitive whiskers while remaining durable for daily use.

The anti-static chamber helps reduce medication sticking to the inside walls of the chamber. This helps more of the medication remain suspended long enough for your cat to breathe it in, instead of being wasted inside the device.

Neobay is designed for routine home use with veterinarian-prescribed inhalers and uses premium pet-safe materials intended for comfort and consistency. For treatment questions, always follow your veterinarian’s guidance.

Disassemble the parts and wash them in lukewarm soapy water. Let the parts air dry vertically before the next use. Do not rub the chamber dry with a towel, as this can create static.

No. We do not recommend putting the Neobay chamber in the dishwasher. To help protect the chamber and its materials, wash all parts gently in lukewarm soapy water and allow them to air dry vertically before the next use. Avoid towel drying, as this can create static and affect performance.

We recommend cleaning the chamber regularly, ideally once a week with routine use. If you use treats during training, it’s best to clean the mask before the next session.

Store your Neobay chamber in a clean, dry place away from direct sunlight. Once fully dry, keep it protected between uses.

With regular use, spacer chambers are generally recommended to be replaced every 12 months.

We offer site-wide free shipping, and most orders arrive within 3–5 business days.

We want you to feel confident trying Neobay at home. If you’re not satisfied with your purchase, you may request a refund within 30 days of delivery. Please refer to our full return policy for eligibility details and instructions. This is part of our 30-Day Money-Back Guarantee.

return policy

Yes. We offer a 30-Day Money-Back Guarantee, so you can try Neobay with more confidence. If it’s not the right fit for your routine, you can request a refund within 30 days of delivery.

The 30-day refund window begins on the date your order is delivered.

return policy

For full eligibility requirements, return steps, and any exclusions, please see our complete return policy.