Frequently Asked Questions

Neobay is a pet-only aerosol chamber used with a veterinarian-prescribed metered-dose inhaler (MDI). It does not contain medication or replace veterinary care.

No. Neobay is an accessory and does not include medication. Use it only with the inhaler and routine your veterinarian has prescribed for your cat.

Yes. The chamber is made to be used with a compatible MDI. Your veterinarian or pharmacist can confirm the inhaler format and the routine for your cat.

A 1-Pack suits one planned routine. Consider a 2-Pack only when a second chamber has a clear purpose, such as a multi-cat household, a separate location, or a backup while the first chamber is being cleaned.

The colour changes the look, not the core kit. Check the selected local product variant for the current included components and price before checkout.

Current price, available variants, taxes, and delivery options are shown on your local product page and at checkout. Compare like-for-like kit contents and the live local price rather than relying on an older price screenshot.

Neobay is designed for compatible standard MDIs. Dry-powder devices, such as Diskus or Ellipta formats, are not used with a spacer. Confirm the exact inhaler format with your veterinarian or pharmacist before ordering.

Begin with short, low-pressure sessions. Let your cat investigate the mask, then use a small treat in the Comfort Feeder to build a familiar routine. Introduce the chamber gradually and follow your veterinarian's instructions before giving a medicated puff.

The number of breaths and timing should come from your veterinarian's directions for the prescribed inhaler. The flow indicator can help you observe breathing through the chamber during the routine.

Pause rather than forcing the mask. Return to a shorter treat-guided practice session, and ask your veterinarian for help if your cat remains distressed or you are unsure how to continue the prescribed routine.

The Comfort Feeder is a removable treat attachment. A small amount of suitable treat or wet food can help your cat approach the mask voluntarily during familiarisation. It is a training aid, not a medication-delivery feature.

Follow the instructions supplied with your product and the routine set by your veterinarian. Introduce the mask calmly, insert the prescribed compatible MDI as directed, and use the flow indicator to observe breathing through the chamber.

The visual flow indicator moves with breathing through the chamber. It is an observation aid; for questions about mask position, dose timing, or your cat's response, follow up with your veterinarian.

Included components can vary by selected product variant. Review the local product page for the current kit contents before checkout; medication is not included.

Follow the product instructions: separate the relevant parts, wash with lukewarm water and mild soap, rinse, and let them air-dry fully. Do not wipe the inside of the chamber with a cloth, which can create static.

No. Hand-wash the parts as directed in the product instructions and allow them to air-dry fully before the next use.

Clean it according to the product instructions and whenever food residue, moisture, or visible debris is present. Regular cleaning helps keep the routine hygienic; do not use the device again until all parts are fully dry.

Once completely dry, keep it in a clean, dry place away from direct sunlight and protect it between uses.

Inspect the chamber, mask, and valve regularly. Replace the device if you see damage, parts no longer function as intended, or the product instructions advise replacement.

No. A spacer is an accessory, not a diagnosis or treatment plan. A veterinarian should determine whether an inhaler is appropriate and give the dosing instructions for your cat.

Each cat should have an individual chamber and mask. This keeps routines separate and avoids sharing saliva or respiratory secretions between cats.

An anti-static chamber is designed to reduce static charge inside the chamber. Use and cleaning should always follow the supplied product instructions.

Neobay is a pet-only accessory for use with a veterinarian-prescribed inhaler routine. It does not replace veterinary advice, diagnosis, or medication.

Delivery availability, timing, costs, taxes, and return eligibility can vary by market. Review the current Shipping Policy and Return Policy for the country selected in the market switcher before ordering.